At OrSlow, we want to ensure you have a complete, transparent, and fair shopping experience. If you are not satisfied with your purchase, this policy explains your options, timelines, and rights regarding returns and refunds.

1. Quick Policy Summary

This quick reference table outlines our core return parameters as evaluated by standard consumer protection regulations and advertising network policies.

Return Parameter Policy Specification
Return Window 30 calendar days from the date of delivery
Acceptable Item Condition Unworn, unwashed, unaltered, with original tags
Return Method By mail to our designated return facility
Return Shipping Fee Paid by customer (unless item is defective/damaged)
Restocking Fee No restocking fees ($0.00)
Refund Processing Time 5–10 business days after inspection

2. Eligibility & Requirements for Returns

To be eligible for a return, your item must meet all of the following conditions within 30 days of the delivery date confirmed by your tracking carrier:

  • Item Condition: The garment must be unworn, unwashed, and unaltered. It must remain in the exact condition it was delivered to you, free of odors (such as smoke, perfume, or laundry detergent), stains, or pet hair.

  • Packaging and Tags: All original manufacturer tags, labels, and packaging must be securely attached to the item.

  • Proof of Purchase: You must provide an official order number or sales receipt issued by OrSlow.

Exceptions & Non-Returnable Items

For hygiene, legal, and finality reasons, the following items cannot be returned or refunded:

  • Items explicitly marked as Final Sale or Clearance at the time of checkout.

  • Purchased gift cards or digital vouchers.

  • Items that show obvious signs of use, washing, alteration, or intentional damage.

  • Items returned without original tags (unless verified as a manufacturing defect).

3. How to Start a Return Process

To ensure proper processing and tracking, all returns must be pre-authorized by our support team. Unauthorized returns sent back without prior notice may be rejected.

  1. Submit Request: Send an email to support@orslow.clothing containing your Order Number, the item(s) you wish to return, and the reason for return.

  2. Receive Authorization: Our team will review your request and reply within 2–3 business days (Monday–Friday, 9:00 AM – 5:00 PM EST) with a return authorization and the accurate return warehouse address.

  3. Package and Ship: Securely package your item in its original packaging and ship it using a reliable, trackable shipping service.

4. Return Shipping Costs & Responsibilities

  • Customer Returns (Standard Choice): If you are returning an item because of sizing, fit preference, or a change of mind, you are responsible for covering the return shipping cost. Original shipping fees paid at checkout are non-refundable. We recommend using a shipping service that provides a tracking number, as OrSlow cannot issue refunds for items lost or damaged during return transit.

  • Merchant Error or Defective Items: If you received the wrong item or a damaged product, OrSlow will bear the full cost of shipping. We will provide a prepaid shipping label or reimburse your trackable return shipping costs upon verification.

5. Damaged, Defective, or Incorrect Items

We hold our garment quality to high standards. If your package arrives damaged or you receive the wrong product, please follow these steps within 7 days of delivery:

  1. Email support@orslow.clothing with the subject line “URGENT: Damaged/Incorrect Item”.

  2. Attach clear photos showing the damage, defect, or incorrect label, along with a brief description of the issue and your order number.

  3. Upon approval, we will issue a prepaid return label and immediately process a replacement order or full refund.

Manufacturing Defect Warranty (6 Months)

Our products are covered against manufacturing defects for up to 6 months from purchase. Covered issues include broken zippers/buttons, premature seam unraveling, or detached hardware. This warranty does not cover normal wear and tear, fabric softening, minor pilling, or improper washing damage.

6. Refund Process & Timelines

Once your return arrives at our fulfillment center, your refund undergoes a structured processing procedure:

  1. Inspection Period (1–5 Business Days): Our team inspects the returned item to confirm it meets the required return condition criteria.

  2. Refund Approval & Issuance (6–10 Business Days): Once approved, your refund is submitted to your original payment processor (e.g., credit card company or bank).

  3. Bank Posting (3–5 Business Days): Depending on your card issuer or banking institution, it may take additional business days for the funds to post directly to your statement.

What is included in your refund:

  • The full purchase price paid for the returned item.

  • Applicable sales tax collected at the time of purchase.

What is NOT included in your refund:

  • Original shipping fees.

  • Return shipping costs (unless the return is due to our error).

  • Foreign exchange fees or bank transaction fees imposed by your card issuer.

7. Exchanges, Cancellations, & Delivery Issues

  • Exchanges: We do not offer direct item-for-item exchanges. If you need a different size or color, please return the original item for a refund and place a new order on our website.

  • Cancellations: Orders may be canceled prior to dispatch. Once an order has entered transit, it cannot be canceled and must be processed as a standard return after delivery.

  • Lost or Missing Packages: Once the delivery carrier confirms final delivery to your address, responsibility for the package transfers to the recipient. If tracking shows delivered but you cannot locate your order, check around your property and contact the carrier immediately. If unresolved after 5 business days, email us with your carrier claim number so we can assist with the investigation.

8. Customer Support Contact

For questions regarding returns, policy clarifications, or refund updates, please reach out to our support staff:

  • Email: support@orslow.clothing

  • Website: https://orslow.clothing

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST (Response within 2–3 business days)