At OrSlow, we want you to love your purchase. If something isn’t right, this policy explains how to return items and receive refunds.

Quick Reference

  • Return window: 30 days from delivery
  • Return shipping: Customer pays (unless we made an error)
  • Refund timeline: 5-10 business days after approval
  • Exchanges: Not available—return and reorder instead
  • Defective items: Contact us within 7 days with photos

 

1. Return Eligibility

You can return items within 30 days of the delivery date shown in your delivery confirmation email. If you didn’t receive this email, contact us immediately.

Items must be:

  • Unworn, unwashed, and unaltered
  • In original condition with all tags attached
  • Accompanied by proof of purchase

What “original condition” means:

  • Tags still attached
  • No odors (smoke, perfume, food)
  • No stains, damage, or pilling
  • Original packaging included (if applicable)
  • Trying on indoors is fine

Items we cannot accept:

  • Final sale or clearance items
  • Gift cards
  • Worn, altered, or damaged items
  • Items without tags (unless defective)

2. How to Start a Return

Email support@orslow.clothing with:

  • Your order number
  • Item(s) you want to return
  • Reason for return

We’ll respond within 2-3 business days (Monday–Friday, 9am–5pm EST, excluding holidays) with return instructions and our return address.

Important: Do not send returns without approval. Unapproved returns may not be accepted.

3. Return Shipping

You pay return shipping costs unless the return is due to our error (wrong, damaged, or defective item). Original shipping fees are not refundable.

We recommend using a tracked shipping method. OrSlow is not responsible for returns lost in transit.

4. Refund Process & Timeline

Here’s what happens after we receive your return:

  • Days 1-5: We inspect your item
  • Days 6-15: Approved refunds are processed to your original payment method
  • Days 16-20: Refund appears in your account (timing depends on your bank)

What’s included in your refund:

  • Item price and tax

What’s NOT refundable:

  • Original shipping fees
  • Return shipping costs
  • Customs duties or import fees
  • Bank or currency conversion fees

Please allow up to 20 business days for the complete refund process.

5. Exchanges

We do not offer direct exchanges. If you need a different size or color, please return your original item for a refund and place a new order on our website.

6. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with:

  • Photos showing the damage or defect
  • Description of the issue
  • Your order number

For urgent issues, put “URGENT: Damaged Item” in your email subject line.

We will provide a replacement or full refund, including return shipping costs.

Manufacturing defects covered for 6 months:

  • Broken zippers or buttons
  • Unraveling seams
  • Significant color bleeding
  • Detached hardware

Not considered defects:

  • Normal fading or color changes over time
  • Fabric softening from wear
  • Minor pilling from regular use
  • Natural denim aging

 

7. Wrong Item Sent

If we sent the wrong item, we will ship the correct one at no cost. If the correct item is unavailable, we’ll issue a full refund including shipping.

8. Lost or Stolen Packages

Once the carrier confirms delivery, responsibility transfers to you. If a package is missing:

  1. File a claim with the carrier using your tracking number
  2. If unresolved within 5 business days, contact us with your claim number
  3. We’ll work with you to investigate further

We cannot replace or refund packages confirmed as delivered by the carrier.

9. Order Cancellations

Orders can be canceled before shipment. Once shipped, you must follow our return process to get a refund.

10. International Orders

International customers are responsible for:

  • Return shipping costs
  • Customs fees and import duties
  • Currency conversion fees

Refunds are issued in USD to your original payment method.

11. Store Credit

We may offer store credit for gift returns or upon request. Store credit:

  • Never expires
  • Cannot be redeemed for cash
  • Can be used for future purchases

 

12. Final Sale Items

Items marked as Final Sale cannot be returned or exchanged unless they arrive damaged or defective.

13. Frequently Asked Questions

Can I return sale items bought with a discount code?
 Yes, as long as they’re not marked Final Sale and meet all return requirements.

What if only part of my order is defective?
 You can return just the defective item. Follow the damaged item process for that product.

Can I return a gift without a receipt?
 Yes. Contact us with any information you have about the purchase. We may offer store credit instead of a refund.

What if my return is rejected during inspection?
 We’ll email you with photos explaining why. You can have the item shipped back to you (you pay shipping) or donate it.

14. Policy Updates

We may update this policy at any time. The updated version will be posted on our website with a new “Last Updated” date. Continued use of our website means you accept the current policy.

Contact Us

Email: support@orslow.clothing
 Website: https://orslow.clothing
 Response time: 2-3 business days (Monday–Friday, 9am–5pm EST)

We’re here to help make your return experience as smooth as possible.